What do we do ?
Let us manage your IT support needs so you can focus on providing an amazing service and producing great products. Whether it be managing your security infrastructure, providing technical support, consultancy or a managed service we have a solution for all.
The 3 categories are as follows for both OnPrem, Cloud and Hybrid environments.
Managed Service
Take away the stress of managing your IT infrastructure with one of our managed service packages. Our packages are built around your business needs and include first line, second line and third line support. You will also have access to a team of dedicated IT infrastructure experts giving you the peace of mind knowing that help and support are available whenever you need it.
Level 1 - First Line Support
This support level is the first point of contact for all issues. This could be through phone calls, emails, live chats, or even social media. First line support representatives provide basic troubleshooting and issue resolution; they are responsible for addressing common problems, providing guidance on how to use the product or service, and escalating more complex issues to higher support tiers.
Level 2 - Second Line Support
Second line support offers more specialised knowledge and advanced troubleshooting skills. They are able to investigate deeper into technical issues allowing them to diagnose and resolve complex issues. Second line support primarily deals with issues that have been escalated from first line support. Our second line support team has access to a wider range of tools allowing them to perform a more thorough analysis of the problem and implement solutions that require a higher level of technical expertise.
Level 3 - Third Line Support
Our third line support team consists of specialists with extensive knowledge and experience in specific technical domains. They are responsible for resolving the most complex problems that can have the potential to significantly impact operations or cause major system failures. The types of issues our third line team deals with may involve critical infrastructure and requires a deep understanding of complex technical concepts.
Technical Consultancy
Our technical consultancy service offers expert advice and guidance to support your business. If you are struggling to find the right solution for your business then we can help. Our team has decades of experience in a variety of industries and can be trusted to find the right technology that meets your needs.
